Refund policy

Return & Refund Policy (Custom Apparel)

Because all items are custom-made to order, all sales are final once production begins.

No Returns on Custom Orders

Custom apparel, personalized items, and made-to-order products are not eligible for returns or exchanges, except in cases where we determine the product is defective or incorrect due to our error.

Damaged / Defective / Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery with:

• Your order number

• Clear photos of the issue

• A short description of the problem

If we confirm the issue is due to our error, we may offer one of the following at our discretion:

• A replacement

• Store credit

• A refund (partial or full)

Refund Determination

We reserve all rights to determine:

• The validity and legality of any return or refund request

• Whether a product qualifies as defective or incorrect

• Whether a refund, credit, or replacement is due

All resolutions are determined solely by our team based on the details provided.

Non-Refundable Situations

Refunds or replacements will not be issued for:

• Customer-provided spelling/design errors

• Incorrect sizing chosen by the customer

• Normal wear and tear

• Slight color variations (screen vs. print)

• Change of mind after proof approval or production start

Chargebacks / Disputes

Unauthorized chargebacks or payment disputes may result in:

• Order cancellation

• Account restriction

• Future order refusal

• Collection and dispute evidence submission (proofs, invoices, order confirmations)